#Widget Experience Improvements: Deferred Verification, Drawer Pre-Chat, and Carousel Product Cards

2026-04-08

This update includes three experience improvements designed to reduce friction, improve product presentation, and give help content a clearer place in the widget flow.

#Deferred Cloudflare Turnstile Verification

• Previously, verification could appear as soon as a visitor opened the chat widget
• Now the challenge runs only when the visitor actually sends their first message
• Shoppers can browse the welcome message and quick replies before they decide to chat

This makes the first interaction feel less intrusive and keeps verification tied to a meaningful action.

#Carousel Layout for Product Cards

• Product cards in the storefront chat widget now support two layouts: Inline and Carousel
• Inline keeps cards embedded inside the AI message for a denser conversation view
• Carousel displays cards in a standalone horizontal row, making images, pricing, and variants easier to scan
• This setting only affects the storefront chat widget
• The admin conversation detail page continues to use the inline layout for consistency

#Quick Help Guides Moved to the Widget Homepage

• Help content that previously appeared on the pre-chat page now appears on the widget Homepage
• Since the pre-chat form is now a drawer, the Homepage becomes a more natural place for help content
• This gives help articles, manuals, policy content, and campaign pages a more structured entry point

#How to Configure It

• Product card layout: go to Setup > Advanced Settings > Product Recommendation
• Homepage and help content: enable Homepage under Basic Settings > Enhance Your Experience, then configure content under Setup > Widget Settings > Quick Help Guides

#When This Is Useful

• When you want less friction before the first message
• When you want a stronger visual layout for recommended products
• When you want help content to live in a clearer part of the widget experience