HeiChat
Official Help Center

Setup, support, and Shopify integration guides for the HeiChat AI chatbot

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Quick Start

Learn about HeiChat basics, pricing plans, and installation process

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HeiChat

Understand HeiChat's core value, dashboard metrics, and rollout priorities

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Setup

Configure basic settings, knowledge, widgets, integrations, and advanced options

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Conversation

Manage conversation lists, live handoff, archived chats, and email records

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Ticket

Handle support tickets, AI escalations, and restock requests in one queue

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Marketing & Membership

Review widget performance, plans, tokens, and add-on options

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WhatsApp Integration

Connect WhatsApp so your AI agent can answer customers with your Shopify store data

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Messenger Integration

Connect your Facebook Page so Messenger conversations are handled by HeiChat