New Feedback Widget with Image Upload - Beta!
2025-10-30
We're excited to introduce the all-new Feedback Widget - now in beta and free to use until December 31, 2025!
What Makes It Special
- Image Upload Support: Unlike traditional support tickets, customers can now attach screenshots and photos directly to their feedback - making it easier to report visual issues, product defects, or share ideas with images!
- Streamlined UX: A lightweight widget designed specifically for quick feedback submissions, without the complexity of a full ticketing system
- Perfect for Visual Feedback: Ideal for collecting product reviews with photos, bug reports with screenshots, or customer suggestions with visual references
Key Differences from Support Tickets
- Support Tickets: Best for complex issues requiring detailed text descriptions and back-and-forth conversation
- Feedback Widget: Perfect for quick feedback with visual context - customers can snap a photo and submit in seconds!
Why This Matters
- Visual feedback is worth 10x more than text alone - see exactly what customers are experiencing
- Reduce misunderstandings - a picture is worth a thousand words, especially for product quality issues
- Collect real product photos from real customers as social proof
- Lower the feedback barrier - uploading a photo is faster than typing lengthy descriptions
Limited-Time Beta Offer: Completely free access until December 31, 2025! Help us shape this feature with your valuable feedback.
Where to Find It: Navigate to Settings → Widget Settings → Feature Widgets section to enable and configure the Feedback Widget.
Start collecting visual feedback today and gain deeper insights into your customer experience!