#AI Knowledge Gap Detection: Let Your Chatbot Tell You What It Doesn't Know

2026-03-16

HeiChat now automatically detects the questions your AI could not answer confidently and turns them into clear, actionable knowledge gaps for your team to review.

#Automatic Detection

• After every customer conversation, HeiChat evaluates whether the AI had enough knowledge to answer with confidence
• If the AI struggled with a question, that question is automatically captured as a knowledge gap
• No manual tagging or extra review work is needed to start collecting missing topics

#Prioritized by Real Customer Impact

• Every knowledge gap includes a hit count, so you can quickly see which missing topics affect the most customers
• Filter gaps by status, including Pending and Resolved
• Sort by hits, creation date, or last updated to focus on the highest-impact gaps first

#Add Missing Knowledge in One Click

• Open any gap to review the original customer question and the AI response side by side
• Add the missing knowledge directly from the gap detail page using a URL, PDF, plain text, or Q&A
• Once new knowledge is added, the gap is automatically marked as resolved

#Why It Matters

• Your chatbot can now surface its own blind spots instead of leaving you to guess what is missing from the knowledge base
• This creates a continuous improvement loop: identify weak spots, add knowledge, and improve future conversations
• The result is better answer coverage, less manual auditing, and a stronger customer experience