#Archived

Conversations > Archived is the history view for conversations that are no longer part of the active queue.

#Why this tab exists

Archive is useful when you want to:

• Keep the active queue clean
• Review past chats without disturbing live work
• Look up context when a returning customer appears again

#What you can review

The Archived list keeps the same conversation structure as the main queue, including:

• Guest and contact details
• Status
• Tags
• Created time

Opening a record gives you the same detail view with messages, tickets, metadata, email history, and attributed orders.

#How archiving behaves

Typical behavior:

• Your team can archive finished conversations manually.
• The main queue usually hides archived items by default.
• If the shopper sends a new message later, the conversation can become active again automatically.

That last point matters because archived does not mean deleted. It only means out of the active working list until there is new activity.

#Good uses for this tab

• QA reviews
• Agent training
• Historical context lookup
• Cleaning the active queue without losing records