• English

      • Integration with Messenger

      Before Start

      ⚠ IMPORTANT: HeiChat AI requires Meta (Facebook) Business API integration.

      Please note: You must have an approved Meta Business API account through the Meta Business platform.

      Prerequisites:

      1. A verified Meta Business account
      2. A Facebook Public Page

      Step 1: Getting Started with Messenger Integration

      1. Go to Shopify and install HeiChat

      Step 2: Setting Up Meta (Facebook) Business Account and App

      1. Create a Meta (Facebook) Business Account:
      • Visit Meta Business Suite.
      • Enter your business name, your name, and work email address. Click Next.
      • Provide your business details and click Submit.

      1. Create a new Meta (Facebook) App at https://developers.facebook.com/.
      • Log in to your Meta (Facebook) Developer Account.
      • Select My Apps.

      • Click Create App.

      • Choose User Case: "Business messaging - Engage with customer on Messenger from Meta" and click Next.

      • Choose a business portfolio you want to connect to this app (i.e., which Facebook page you want to link).

      • Overview app details: App Name, App Contact Email, Business Portfolio, and click Create app.

      • Confirm the app overview, then click Go to dashboard.

      Step 3: Setting Up Meta (Facebook) App for Messenger Integration

      1. Add Messenger to your Meta (Facebook) App.
      • In the Developers Dashboard, choose your app.
      • Locate Add products to your app in your app's dashboard tab.
      • Choose Messenger for setup.

      • Select your Meta (Facebook) Business Account (if not selected in step 2).
      1. Configure Basic Settings.

      Step 4: Configure Messenger API Webhook settings

      1. Verify Messenger Webhook Callback.
      • In the Meta Developer Dashboard, navigate to Messenger > Messenger API settings.
      • Copy the Callback URL and Verification Token from the HeiChat Messenger Integration page (or HeiChat email) to your Messenger Developer Dashboard.

      • Click Verify and save.
      1. Configure Webhook Subscription Field.
      • Under "Webhook Fields," click Manage.
      • Find the messages field and subscribe to it by checking the box.

      Step 5: Generate access tokens and get page ID

      1. Choose a page to link.

      1. Generate access token.

      Step 6: Connect your Messenger account with HeiChat

      1. Retrieve Messenger Account Information
      • Copy the page access token generated from Step 5.
      • Copy your page ID.
      • Paste them into the HeiChat backend and save.

      If you have any problems, feel free to contact HeiChat at heicarbook@gmail.com.