#Prioritize Hot Leads: New "Sort by Last Message" Feature!

2025-07-23

We've introduced a powerful new conversation sorting option designed to help you focus on your most active and relevant customer chats.

Previously, conversations were only sorted by creation time. While useful, this meant older but highly active conversations could get buried at the bottom of the list.

#New Feature

You can now sort by "Last Message Time" to instantly surface the most recent replies to the top.

#Key Benefits

• Prioritize Hot Leads: See immediately which customers are actively engaging, leading to faster response times
• Never Miss a Follow-Up: Ensure follow-up questions in older conversations don't get overlooked
• Improved Workflow: The live chat view now uses this sorting method by default, so your team always focuses on the most recent interactions