#Pre-chat Form Now Available: Collect Valuable Customer Information!

2024-02-01

We're thrilled to announce the release of the customizable pre-chat form feature - helping you collect valuable customer information before conversations begin!

#Key Benefits

• Collect customer contact information for follow-up and marketing
• Understand customer needs before the conversation starts
• Route inquiries more effectively based on initial information
• Personalize AI responses with customer-provided context

Easy to Configure! Visit Settings → Basic Settings to customize your pre-chat form fields and required information.

Pro Tip: Keep your form concise to encourage completion while still gathering essential customer data.

This powerful feature helps you provide more personalized service while capturing valuable customer information for your business.