#Cited References: See Which Knowledge Powered Each AI Reply

2026-04-07

You can now review the knowledge sources behind AI-generated replies in conversations whenever HeiChat used knowledge-based content to produce an answer.

#What It Does

• Shows a reference entry point on AI replies that were grounded in knowledge content
• Lets you review the list of linked knowledge sources for that reply
• Distinguishes between different knowledge types such as Knowledge Base, Q&A, Corrections, and Store Policies
• Lets you open the related knowledge entry and inspect its details

#Why It Matters

• Makes it easier to verify whether AI replies are based on the right knowledge
• Helps you spot outdated, incomplete, or inaccurate knowledge faster
• Supports continuous knowledge improvement through real conversations
• Makes debugging unexpected AI responses much easier

#When This Is Useful

• When you want to verify response quality
• When you want to understand which knowledge entries are being used most often
• When you want to improve knowledge content based on actual customer conversations