#Enhanced Customization: Pre-chat Form, Widget Effects, and Knowledge Base Updates!

2025-02-05

We're excited to announce several new customization features to take your HeiChat experience to the next level!

#Key Updates

#Pre-chat Form Flexibility

You can now make form fields optional! Let your customers skip the form when appropriate, collect information when you still need it, and deliver a smoother chat experience.

#Rich Visual Effects

Express your brand's personality with our expanded widget customization options! Choose from various new visual effects to make your chat widget more engaging and consistent with your store's aesthetics.

#Smart Knowledge Base Expiration (Beta)

Introducing time-sensitive knowledge management! Set expiration dates on your knowledge base entries to ensure the AI only uses the most current information. Currently supports day-level precision and is in beta testing - we look forward to your feedback!

Try these new features now and let us know what you think! Your feedback helps us continue improving HeiChat for everyone.