#New "Talk to Human" Feature: Seamless Customer Support Handoff!

2024-06-25

We're excited to introduce the new "Talk to Human" button - creating the perfect balance between AI efficiency and human touch!

#How It Works

• Intelligently connects customers directly to your live chat support when they need human assistance
• Fully customizable timing - choose precisely when the button appears based on your team's availability
• Smart transitions preserve conversation context for smoother handoffs

Pro Tip: This feature is initially set to "Off" - activate it in your settings to give customers the option for live human support whenever you want to offer it.

Visit your dashboard settings now to configure this powerful new feature!