Defining Own AI#

Knowledge Base#

Click the conversation on the left. After installation, HeiChat will automatically read the products and policies of the store, and the customization has been preliminarily completed.

However, if there is additional content, such as the detailed description of the product model, such as the content that does not appear in the store policy but customers need to answer questions, you can upload it here.

The uploaded content ai will learn and answer according to the corresponding content.

Supported Formats#

Supports uploading:

• Links
• PDF files
• TXT files
• Plain text

The content does not need to have a specific format. You can upload it directly.

Best Practice Format#

For optimal results, consider using the following Q&A format:

Q1: xxxxxxxx;
A1: xxxxxxx;

Q2: XXXXXX;
A2: xxxxxxx;