Promo Cards-Showcase Best Sellers in Customer Chat#

This feature is exclusively available for Pro Plus and Pro Plus+ and Pro Max plan subscribers.

Promo Cards-Convert Conversations to Sales#

Promo Cards are a powerful feature that replaces the standard Call-out Cards with product showcases. This tool allows you to display up to 10 of your best-selling products directly within the chat interface, enabling customers to view details and add items to their cart without leaving the conversation.

Benefits of Using Promo Cards#

• Streamlined Purchasing: Customers can add products to cart directly from the chat window
• Visual Merchandising: Showcase product images, prices, and discounts right where customers are engaged
• Increased Conversion: Capture purchase intent at the moment of highest engagement
• Strategic Product Placement: Highlight best sellers, seasonal items, or complementary products

How to Enable and Configure Promo Cards#

Promo Cards are disabled by default to maintain your existing setup. Follow these steps to enable and configure this feature:

1. Log in to your HeiChat dashboard
2. Navigate to Setup > Function Button
3. Locate the Promo Card configuration section
4. Add your best-selling products (up to 10 items)
5. Toggle the switch to enable Promo Cards (this will replace the Call-out Card)
6. For each product, provide:
   • Product name
   • Price (and discounted price if applicable)
   • Product image
   • Direct link to the product page
   • Add to cart button
7. Save your configuration

Changes may take up to 5 minutes to appear on your live store.

How Customers Experience Promo Cards#

When a customer engages with your chat interface, they'll see the Promo Cards display after the initial interaction. The cards present an attractive, scrollable carousel of your selected products with:

• Product images
• Product names
• Current prices (with discount indicators when applicable)
• "Add to Cart" buttons for immediate purchasing

Customers can browse through all featured products and add items to their cart without interrupting their conversation with your chat assistant.

Frequently Asked Questions#

Can I customize when Promo Cards appear?#

Currently, Promo Cards appear in place of Call-out Cards. We're working on more advanced timing options for future updates.

Will Promo Cards work on mobile devices?#

Yes, Promo Cards are fully responsive and work seamlessly on all devices.

Can I feature different products for different types of customer inquiries?#

Currently, the same set of products is shown to all customers. Contextual product recommendations are planned for a future update.

What happens if I have more than 10 best sellers?#

You'll need to select your top 10 products. We recommend rotating products periodically to showcase your full range.

Need further assistance? Contact our support team through your HeiChat dashboard or email heicarbook@gmail.com