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Updates
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2026-03-16 AI Knowledge Gap Detection
Automatic Detection
Prioritized by Real Customer Impact
Add Missing Knowledge in One Click
Why It Matters
2026-02-02 Email Integration
🔍 The Challenge
✨ The Solution
💼 Business Impact
📋 Setup Requirements
💬 Need Help?
2026-01-28 Product Video Popups
Key Features
Why This Matters
2026-01-16 Chat Font Size Customization
What You Can Customize
Why This Matters
2026-01-12 Social Media Channels Expansion
Newly Supported Platforms
Why This Matters
2026-01-12 Feedback Widget GA
What You Get
2025-12-12 Messenger Integration
Key Benefits
2025-11-30 Conversation Management Upgrade
New Features
2025-11-16 Advanced AI Configuration
Configuration Options
2025-11-10 Built for Shopify Badge
What This Means for You
2025-11-06 Dashboard Redesign
New Features
Key Benefits
2025-11-01 AI Translation for Live Chat
Powerful Translation Features
Key Benefits
Perfect For
2025-10-30 Feedback Widget Beta
What Makes It Special
Key Differences from Support Tickets
Why This Matters
2025-10-25 Widget Visibility Rules
What You Can Do
Key Benefits
2025-10-17 Language & Response Modes
1. Auto-Translation Toggle: You're in Control!
2. AI Output Mode: Choose Your Interaction Style!
2025-09-03 Custom Conversation Tags
How It Works
Perfect For
Business Benefits
2025-08-16 Related Products Card
New Feature
Key Benefits
2025-07-23 Conversation Sorting Update
New Feature
Key Benefits
2025-06-23 Global AI Translation
Key Benefits
2025-06-18 MetaFields & Shipping Protection
Smarter Communication with Custom Order MetaFields
Integrated Shipping Protection in Cart Widget
2025-05-13 Sales Activity Popup
Display Real-Time Activity
Key Features
Benefits
2025-05-07 Webhook Integration
Available Events
Perfect For
Easy Integration with Popular Platforms
2025-04-03 Visual Workflow Builder
Why We Built It
Key Features
2025-03-30 Flexible Widget Integration
New Features
Enhanced Widgets Include
2025-03-16 Drawer Cart
What Makes It Special
2025-03-09 Interactive Product Cards 2.0
New Features
2025-03-07 VTober SEO Content Generator
Key Features
2025-03-01 Bestseller Promo Cards
Key Benefits
2025-02-25 AI Security Protection
Key Features
2025-02-09 New Widget Release
New Features
2025-02-05 Pre-chat Form & Knowledge Base Updates
Key Updates
2024-12-30 New Year Token Sale
Special Bonus Tiers
2024-12-16 Photoniex AI Product Photography
Game-Changing Features
2024-11-10 HeiChat Mobile Release
Key Features
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2024-07-26 Llama 3.1 Integration
Key Benefits for Your Store
2024-06-25 Talk to Human Feature
How It Works
2024-05-08 GPT-4 as Default Model
Our Findings
2024-03-12 Claude 3 Sonnet Integration
What Makes Claude 3 Sonnet Stand Out
2024-02-28 WhatsApp Integration
Key Benefits
2024-02-20 Budget-Based Recommendations
How It Works
2024-02-01 Pre-chat Form Release
Key Benefits
2024-12-19 5000+ Merchants Milestone
2024-11-05 Claude 3.5 Haiku Integration
2024-10-31 AI Ticket Creation
2024-10-28 Quick Help Guides
