Conversation Tags#

Filter Conversations with Tags#

In the backend, you can go to "Conversation" to view all chat records between the AI and your customers. However, with a high volume of daily chats, reviewing each one individually can be tedious. To solve this, we've introduced a tagging feature for conversations.

Tag Types#

The system currently supports the following tags:

• bot replied
• sales leads
• policies
• ticket
• check order
• conversion
• talk to human

How to Use Tags#

You can quickly find conversations that need attention by filtering these tags.

For example:

• Filter ticket: Review why a customer submitted a ticket. Was the AI's response unsatisfactory, or was the customer's issue urgent?
• Filter conversion: Find which chat records led directly to a sales conversion.
• Filter policies: Quickly locate all conversations where customers inquired about store policies (such as return/refund policies, shipping policies, etc.).

This feature helps you and your customer service manager quickly check the daily performance of your AI "employee" and identify potential issues that may require human intervention.